QUALITY CONTROL CHECKPOINTS

QC checklists are enforced at various stages of the repair to ensure excellence in workmanship, service and value.

CUSTOMER PROTECTION	QUALITY	EFFICIENCY	COMPETITIVE PRICE
Freedom of Choice Vehicle owners have freedom of choice when selecting a repair facility.	Estimate Preparation Initial estimates, including electronic images, are complete and accurate and a copy is given to the customer.	Repair Cycle Time We guarantee vehicle drop off date, promise date, start date, repair completion date & vehicle pick up date.	Repair Pricing We abide by the most current market labor rates and materials pricing.
Confidentiality Customer's information is used solely for the purpose of repairing the vehicle and otherwise kept strictly confidential.	Prior Damage Prior damage is documented during the estimate process and is not covered by the current claim.	Customer Services Repaired vehicles are washed & vacuumed at no additional charge.	Parts Locating Services We utilize automated replacement parts locating services.
Authorization Vehicle owner's authorization is obtained prior to beginning any repairs.	Billing Accuracy A thorough inspection of the vehicle ensures all necessary repairs were done in a quality manner and that billing reflects actual parts and repairs.	Total Loss Vehicle Inspection An itemized repair estimate and Vehicle Inspection Report is provided to expedite the total loss settlement process.	Judgment Times We guarantee a reasonable and substantiated judgment time.
Business Ethics We follow ethical and professional conduct in all of our business practices.	Deductible Collection All deductible amounts are collected prior to performing repairs.	Repair Services on Claims Below Deductible We offer great consumer pay rates for repair services on claims below the deductible.	Repair vs. Replace We always consider the reparability of damaged components prior to replacing them.
Insurance We carry business liability insurance and are insured for loss of or damage to the customer's vehicle while being repaired.	Warranty Vehicle owner is given a written national limited lifetime repair warranty for as long as the customer owns the vehicle.
	Training Our technicians are trained and certified in current auto repair procedures and techniques.
	Quality Control Quality control checkpoints are enforced at various stages of the repair.
	Equipment Criteria Our equipment/capabilities meet the highest criteria of the industry.
	Licensing & Certification We keep current Federal, State, and local licensing certification.
	Environmental Practices Our business practices are environmentally responsible.